CS5711 - 3 x Relief Support Worker

Posted: 12/01/2021 16:07
Start Date: Not Available
Salary: £8.87 per hour
Location: Bath
Level: Relief Worker
Deadline: 14/02/2021 23:59
Hours: 0
Benefits: Excellent
Job Type: Casual

Location: Bath 

We are seeking to attract suitable individuals to join our pool of casual workers known as reliefs.  Relief’s cover permanent employees’ absence and enable us to continue to provide a high quality of service to the people who use our services.

There is no continuing contractual relationship between our Relief Workers and Action on Hearing Loss outside of any periods during which they are actually undertaking work for the charity.  Action on Hearing Loss does not have to offer a relief worker any hours of work and if we do offer hours of work relief workers do not have to accept them.

Our South west Independent Living Service’s team is looking for relief support Workers to join our team.  As a Relief Support Worker you will work with people living in their own homes who are deaf with additional needs, you will assist them to achieve positive and meaningful outcomes of their choice, helping people to design personalized programmers of support including Independence, health education and/or social activities, supporting people to become active members of their community and to participate as desired in events of their choice.

The successful candidate will have good verbal and written communications skills.  You must be able to form and maintain effective working relationships and work effectively as part of a team. Similarly you must be able to work independently and use your own initiative. Previous experience of working with people with deafness or learning disabilities would be advantageous.  Action on hearing loss offers excellent training opportunities, including British Sign language, Deaf -specific interventions and a diverse range of employee benefits.

Interview Date: TBC

This post is also subject to a satisfactory enhanced DBS check 

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

About Care and Support at RNID

We offer a wide range of high quality residential and community services providing specialist care and support for deaf and hard of hearing people with additional needs across the UK.

We are committed to person centred working. Everyone who uses our services has the right to:

  • Privacy, dignity, choice, maximum possible independence and support to help reach their full potential.
  • Communicate in their chosen way.
  • Be valued and respected as individuals, recognising that everyone is different and offering equal opportunities.
  • Everyday life opportunities through support from our staff.
  • Be involved in the planning of their own care or support.
  • Live safely and securely and to a comfortable standard.
  • Influence the type of services that we provide.
  • Confidential access to information about themselves, and to know how we might share this information with others.
  • An independent advocate if they want one.
  • Make a complaint about any service and to have their complaint investigated using our complaints procedure, in a way they can understand.

We aim to tailor this to the communication needs of the people who use them so that it is completely accessible to them.

Choosing to work in Care and Support is one of the most fulfilling and exciting decisions you can make. You will also get the chance to complete the NVQ/Diploma Level 3 in Care or equivalent and have access to up to date training. With any job there will be ups and downs but working in social care has very specific rewards and challenges.

To help you decide if this role is for you, for more information on the work we do and to hear some of the stories of the people we support visit:  http://www.rnid.org.uk/supporting-you/care-and-support.aspx   

About South West Independent Living Service 

South West Independent Living Services is a registered domiciliary care provider, offering short to long term housing related support and/or community/social care Deaf adults with additional needs living within their own home or shared environment. The staff team are trained to support Deaf adults with complex needs including Learning disabilities, Physical disabilities, Autistic Spectrum, Communication and Mental Health support needs.

Staff assess each person’s own support needs as part of our referral process to access what support they required using person centred approaches following a social worker’s/referring agent’s needs assessment.

Individuals are encouraged to talk about their needs openly, identify any areas of difficulty and make suggestions about the general running of the projects, all of which promotes their self-confidence and independence

Job Description

Overall Purpose of the Role:

  • To work as and when required assisting members of the team to enhance, develop and maintain the potential of the people using our services. 
  • Deliver a person centred service for the people that use our services.
  • To work with staff team to enhance, develop and maintain the potential of the people using our services.
  • Extend the opportunity for people who use our service to have improved/increased contact and citizenship within the wider community.
  • Work in partnership with people that use our services to encourage choice, participation and motivation whilst adhering to the values of the organisation.

Key Accountabilities and Responsibilities:

  • To encourage people who use our services to be involved in and take responsibility for the running of their own home.
  • To support people to use community facilities, promote a variety of social and leisure activities and to support people with their health needs.
  • To provide a stimulating environment where skills can be maintained and developed
  • To support people with their intellectual and social development according to each person’s desires, abilities and needs.
  • To meet responsibilities of your post to ensure delivery of high quality services and continual improvement of the care and support we provide. These responsibilities are stated in the quality policies for care and support and the ISO Quality Management System Manual available internally.
  • To achieve stated objectives from their person centred plan, enable these individuals to be at the centre of their care package.
  • To contribute to effective communication with people who use our services, their relatives, friends, professional helpers and other members of staff.
  • To facilitate meetings to ensure the involvement of people who use our services in consultation and decision making.
  • To offer and support people with a range of new experiences & to encourage and support people to develop and pursue their own cultural interests.
  • To ensure the general well-being, safety and security of everyone who uses the service by continually assessing risk taking.
  • To abide by Care standards set by CQC.
  • To maintain high standards of health, safety and hygiene, ensure a clean and safe environment, support the people who use the service with their domestic responsibilities and personally undertake cleaning tasks as necessary.
  • To work within Health and Safety policies to support people with their awareness of health issues and support people as appropriate in taking and monitoring their medication and liaising with other health professionals.
  • To support and provide induction to new team members, relief workers or volunteers
  • To maintain written and computerised records & be involved in the development of service policies and procedures.
  • To assist with benefits, banking and budgeting issues for people who use our services and provide support as appropriate keeping financial records up to date.
  • To use local and national policies and procedures for recognising, recording, reporting and participating in safeguarding protocols.

Other Requirements:

  • To drive the RNID vehicle as required (if in receipt of a full/clean driving licence).
  • To fully work within a shift rota system, with rotas subject to change.

Person specification:





  • No formal experience of working in a similar role is required but you must be able to demonstrate knowledge of the needs of people within a supportive environment and display a genuine interest and motivation in this field.
  • Experience of residential/supported living/outreach work or equivalent, paid or voluntary.
  • Experience of working with people who have challenging behaviour, mental health disorders, learning disabilities and dual-sensory loss or similar.

Qualifications / Professional Training

  • CACDP Level 1 or willingness to learn British Sign Language skills.

Skills / Knowledge

  • Good standard of written English. GCSE level or equivalent.
  • An awareness of deaf issues and the potential impact of these on individuals.
  • Ability to work independently, this could involve taking sole responsibility for a unit or work area during a shift.
  • Knowledge of person centred approaches/tools and understanding of how this benefits the people who use our services.

Personal Qualities

  • Ability to work independently, this could involve taking sole responsibility for a Service or work area during a shift.
  • Ability to work effectively within a team

Thinking Style

  • Experience of organising your own work, able to plan and manage own time effectively.


  • The ability to work flexibly to meet the needs of the people we support (e.g shift work and bank holidays).