HQ2887 - Legacy Relationships Specialist

Posted: 23/12/2020 15:44
Start Date: Not Available
Salary: £28,000.00-32,000.00 p/a - experience dependent
Location: London
Level: Technical
Deadline: 07/02/2021 23:59
Hours: 35.00
Benefits: Excellent
Job Type: Permanent

Location: London based - home working due to current guidance

Do you enjoy developing relationships with the most engaged and passionate people who support good causes? Are you excited by the idea of creating a new legacy events and stewardship programme focused on delivering long-term value for a charity? Do you thrive in a changing environment and a test-and-learn culture?

The Legacy Relationships Specialist is a key role at RNID, responsible for the development and implementation of a series of legacy events, as well as building long-lasting relationships with some of the most important and valuable supporters our charity has; people kind enough to remember us in their Will. In the role you’ll work alongside great people with diverse skill-sets to help build a sustainable legacy programme focused on the future. You will also work alongside your RNID colleagues to develop and implement online stewardship events focussed on building supporter engagement and internal relationships across teams.

Not only will you have the opportunity to develop and deliver a series of events aimed at promoting legacies to RNID supporters, but will also lead on the development and management of personal relationships with legacy enquirers, intenders and pledgers – giving them the very best supporter experience we can offer. Over time, you’ll also be responsible for implementing an in-house team of ‘Legacy Champions’ who are able to confidently advocate the importance of leaving gifts in Wills, thereby maximising reach and pledge conversion rates.

In return, we’ll invest in you. Focusing on developing your talent with an emphasis on the skills that excite you. We’ll help you turn your ideas into reality and encourage you to try new things as we work to create a first class legacy programme at the charity.

If that sounds like something you’d like to be part of, we’d love for you to get in touch…


Interview Date: TBC

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

Job Description

Your Job

As the Legacy Relationships Specialist you’ll…

Develop. A programme of legacy events aimed at highlighting the importance of gifts in Wills to our charity whilst highlighting our wider work and inspiring supporters to leave a gift in their Will. To start these will be in the form of online events with a view to resuming face to face events in the future.

Nurture. Build personal relationships with legacy supporters via face to face, telephone, postal, and digital communications.

Create. A team of ‘Legacy Champions’ that can confidently advocate for gifts in Wills, answer questions and successfully steward those on our legacy cycle.

Your Legacy

During your time with us, you’ll…

  •  Embed a series of annual legacy events, both online and face to face, that incorporate all areas of RNID’s fundraising programme with the ultimate goal of converting supporters to legacy pledgers.
  •  Help to build an established team of Legacy Champions across the regions that can confidently deal with all aspects of legacy giving.
  •  Connect with supporters and colleagues across the charity to deliver and evolve our legacy stewardship programme, creating personal relationships with our supporters and a network of internal stakeholders passionate about legacy giving.
  •  Help build a team that delivers great work, and is fun to be a part of!

Core Competencies

For your application to be successful, you’ll need to:

  • Inspire people about the potential of the amazing gift they’ll give (someday)
  • Be confident arranging inspiring and change-making online and face to face events incorporating several fundraising areas
  •  Be a people person
  • Be able to review activities and critique and capture learnings to shape future events programmes

What's also be great

You’ll be a key part of the legacy programme; the largest generator of voluntary income we have. This position will be vital to making the programme even bigger, and even better.

Meet your new team

Mark Atkinson: Chief Executive

Tim Willett: Director of Marketing, Fundraising and Communications

Paul Hayward: Head of Public Fundraising

Silvie Morelli: Senior Individual Giving Manager

David Jenks Moschini: Legacy Marketing & Relationships Manager

Penny Tidswell: Legacy Administration Manager

Ellie Wykes-Sneyd: Legacy Administration Officer

Virginia Sherbourne: Senior Legacy Administration Officer

About RNID

Why we do what we do!

Our purpose is to help deaf people and those who are living with tinnitus and hearing loss to take control of their lives so they can live the lives they choose.

Your new team

As part of the Public Fundraising Team, you’ll play a vital part enabling RNID deliver our purpose. Together Public Fundraising are forecast to raise £12.5m voluntary income this year:

Our Aims

Support and Care. Help deaf people and those living with tinnitus and hearing loss to take control of their lives so they can live the life they choose

Technology and Treatment. Enable people to take control of their lives, so they can live the life they choose.

Equality. Campaign to remove barriers that deaf people and those living with tinnitus and hearing loss face, so they can live the life they choose.

Fast Statistics

12m – There are 12 million people in the UK with hearing loss

There are 900,000 people who live with little or no hearing in the UK today.

1:8 people suffer with tinnitus.

Our pledge to you 

Your application. Will be read by a human and considered by the team. We’ll never automatically discard an application and, if you ask for it, we’ll always take the time to provide you with feedback about your application to work with us.

Diversity and us. At RNID, there’s one thing that motivates all of us; making the world better for people with hearing loss.

We are experts driven by wanting to be part of something bigger. We’re all here to play our part and create a better future for deaf people and those struggling with their hearing or living with tinnitus. Nothing else matters.

Let’s chat. If you’re thinking about applying to work with us and want to know more, just ask. We’ll happily meet you for coffee or have a chat about the role or your application over the phone, via email or even over a video call!

Your interview

If you need any support in your interview with us – for example a British Sign Language interpreter - please just let us know.

If you attend an interview, we’ll make sure the support you need is there beside you.